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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
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"i Just bought a 2009 Tri-Glide from Wester Reserve H.D. and I have never had such a pleasent,care free,hassle free motorcycle buying experience in my life.I had a life style changing experience and needed a trike,called a computer savvy friend of mine who within the hour found exactly what I wanted.Scottie contacted Western Reserve and asked them to wait for my call in 15 mins. I called and spoke with Evil who in my rather extensive m.c. buying experience is the most pleasent and professional sales rep. I have ever dealt with in my life. I then spoke with Jim Richards from finance who help me with everything I would need in about another 5 min. Then Matt in parts who suggested pippes etc. that he's had good experience with and got me hooked up with getting that moving.The 06 DEluxe I traded was valued at exactly what if not more than I expected. Within 3 days I was on my way to ohio from Virginia.On arrival I was treated with the upmost respect ,they unloaded my Deluxe loaded my trike, took care of financing, gave me a bunch of free stuff. introduced me to everbody on the staff and had me on my way hope in 2 hours. I will recommend this dealer and these men and women at Western Reserve H.D. to everybody I meet anywhere in this country without reservation.My thanks and gratitude are not sufficient to convey how great an experience it was to do business at Western Reserve.I would make that 1200 mile round trip again in a second if I needed another bike in spite of the fact I have a H.D. dealer 5 miles up the road from me in Portsmouth Va.
Thank You
Richard Brisson"
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By: Richard Suffolk,VA
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"I recently went into the dealer to take a test ride on a Buell Firebolt. I'd always been interested in Buell motorcycles and thought this would be a good time to try one out as my current bike is 23 years old (and I had an itch). Evil, Jim and everyone else I talked to were absolutely great. Not only did I get the test ride on the Firebolt, but a lightning and an 1125R. The long and short of it is I bought an 1125R and I think the bike is going to be a terrific sport touring mount for many years. This whole experience has been the best I've had at a dealer in a long time! I'd recommend them to anyone for their customer service, willingness to answer any question and in general make the purchase of a new bike a real treat. Thanks Evil, Jim - I really enjoy working with you both."
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By: Jim Fairport Harbor,OH
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"When I purchased my 2009 Iron 883 Sportster recently, it was my first Harley experience ever. Evil, Jim Richards, Andrea,and Tom made the event a great experience. Every company should take a course in customer service from these folks!!! Unbelieveable!"
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By: Anonymous mentor,OH
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"This was my first Harley purchase and I have never felt so good about this kind of decision. The sales team, accessory department, service professionals, and financing team were the best people to work with.
Never did I feel pressure to make a decision or do something I did not want to. They replied quickly to me when I called or emailed, and made me feel good about any question I asked. If you are looking for a Harley Davidson then you need to check out this store, they are the best dealership out there.
Thanks for everything!!"
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By: Dr. Michael Concord,OH
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"Really nice people.Second bike I bought from them."
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By: Larry Cleveland,OH
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"I took the Riders Edge at Western Reserve last year, and I would highly recommend this class to any new rider. I met one of the owners during my class and she was very personable and cared about the dealership. I just bought my first Harley (my husband bought his in 06 from Western Reserve) and I was very pleased with the service I received. Evil (salesman) was a pleasure to work with. Heck everyone that day was very helpful. We will come back again and again!"
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By: Kim Painesville Twp,OH
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"what a great place, don't waste time and get here for good deals and nice people to work with!"
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By: benjamin ,OH
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"Thank you for the quick work and service on my 08 Ultra. I know that you had some difficulty in obtaining the recall fuel filter items from Harley. I very much appreciate that you kept me informed of the status of receiving shipment of the part. It did correct my performance problem.
Gary Crumbaker"
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By: Gary Painesville,OH
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"I recently won the VIP passes to the Buell 25th Anniversary Homecoming, in WI. As a Buell owner (actually my 3rd, all from Western Reserve Buell), I had already planned this trip, so the VIP passes were quite the $$$-saving bonus!
A long-time friend of mine lives in Madison WI, and he also happens to ride a Buell. Needless to say, he got to use the 2nd ticket. We had a great time! The Buell staff worked hard to put on 5 days of riding/ socializing activities, and most included time with Erik Buell himself. What other motor company founder celebrates like this with his customers? The trip including track time at Blackhawk Farms and Road America, a Buell Factory tour, Adventure rides through WI and the Harley Roadhouse at Summerfest!
Great weather, great people, great food, great time... I know I speak for my friend Paul as well myself when I say Thanks very much to Western Reserve for the fantastic opportunity to attend Buell's 25th Anniversary Celebration!
-Mike Mekinda"
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By: Mike Painesville Twp,OH
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"I bought from out of state and the deal was smooth. They gave me a great deal and explained everything. The salesman Jim was the best. He knows his bikes and was extremely helpful. I will do all my business with these guys. If you need a bike, go there and ask for Jim.
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By: Shawn Jacksonville,FL
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"My overall experience was a very good one , "April" was awsome , but your alway's concerned that will all end once the sale is over......
That is till I took my new Buell in for it's first service , I'm rather demanding when it comes to my motorcycles , Ron and the service team more than meets those demands !!! Thats hard to find anymore !!!
Thank's WRHD , Ken.Barton."
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By: Ken Willoughby,OH
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"You made the purchase of my heritage a pleasant one, Ray in finance is hell of a good guy! When it comes time for another bike I will come see you guys again. Thanks Bill Shea"
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By: Bill Struthers,OH
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"Please provide a refrigerator in Ray's (Finance officer) office so that he can offer the customers a cold one (soda ;) Also thank you Evil, Ray and everyone at "Western Reserve Harley Davidson".
Mark Bregy"
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By: Mark Mentor,OH
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"I have bought from Western Reserve in 2004 salesman was Rob Mackenzie, I'm currently buying a 2008 from Bob Lapp just wanted to compliment your dealership on what a great salesman that they are.Bob Lapp was very patient and answered all my questions, looking forward to a great riding season. P.S. your Parts and service department are the best!!!! "
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By: Robert Chesterland,OH
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"Jimmy Pasko Rules!!!!!!!!!! Yeah Baby!!!!!!!!!!"
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By: Jennifer Parma,OH
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" I have wanted a Harley for years and we have rented a few from time to time. This past year my wife took the riders edge course and happened to meet Stacy the owner of Western Reserve. The following week after my wife graduated we dropped a rental bike off Thursday and purchased not One but Two bikes from Bob Lapp that following Saturday. Bob and Stacy and the whole Western Reserve crew were very helpful and answered all of our questions. They made my wife feel at ease with her first purchase of a 2007 883 Custom Sporster and a 2007 Ultra Classic for myself. I would recommend Bob and the whole Western Reserve team for any Harley Davidson purchase.
Kelly Bean
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By: Kelly & Dawnn Mentor,OH
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"Every one was very friendly,nice clean operation.
My salesman Evil was a pleasure to work with.
I was IMPRESSED!
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By: Larry Cleveland,OH
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"My buying experience was unrivaled. The level of service, delivering exactly what was promised and the follow up post sale is tremendous. I took the Rider's Edge course as well and the instructors were excellent, patient and focused on individual performance as well as the class. I have also purchased many apparel items and accessories and the staff is knowledgeable and helpful. In addition, the points you rack up on the special card they give you turns into real returns in merchandise. I shopped three different dealers before purchasing my bike here. I would highly recommend Western Reserve to anyone truly interested in a great experience with integrity and service to back it up. Thanks for everything, John"
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By: John Warren,OH
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"The Girls in apparel are always FANTASTIC.Very helpful,very polite,Always a smile.THANK YOU!"
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By: Michael Chesterland,OH
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" I am 52 years old and always wanted a Harley,but put that on hold untill my children were grown and near the end of college. Mike "Evil" Irwin put me on the bike I could afford and still have a good product he was honest and helped with the tons of questions I had. "
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By: Ken Madison ,OH
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"What a great experience from start to finish. We love our new bike. The Rider's Edge program gave me the tools to learn what I need to do to be safe. Evil, thanks for all of your help during and after the sale. Ed and Dwight really appreciate all of you help and coaching during the Class.
Michael
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By: Michael Lyndhurst,OH
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"This was my first purchase thru the internet and I also needed the bike shipped to me. The folks at Western Reserve H.D. made this a stress free expirience. Thanks to all the people at this dealership especially Mike aka..."Evil",Josh and Jim. "
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By: David EL PASO,TX
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"This was my 2nd HD purchase. I had been to over 10 other HD dealerships in 2 states. The people of WRHD were hands down the best. Every employee made me feel they were there to help me with buying the best motorcycle in the world. I will HIGHLY recommend Western Reserve HD to anyone that asks me about buying a Harley or anything HD.
There is no question that Harley's sale themselves, BUT it is the people in the dealership that sold me on buying my sweet ride from WRHD. You folks are just honest and care.
Thanks for all your time and your personal commitment to making this a satisfied HD owner. "
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By: James Cortland,OH
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"I stopped by to get a free back pack and to do so you had to test drive a new bike so I drove a 2007 Ultra. when I got back Evil in Sales asked what I thought, I told him the only word to discribe my ride was WOW!!! I have a 2000 glide that has a big bore kit making it a 95 c.i. with vance and hines pipes. this new 96 c.i. engine is alot quicker. way to go Harley-Davidson! My other bike is a 1998 honda valkyrie that I love and has allways been my personal bench mark of what kind of power a cruiser should have I'm here to tell you this new new engine makes this bike power comparable. This is a bike I would consider buying."
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By: bill ashtabula,OH
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"I DIDN'T BY MY BIKE FROM YOUR DEALERSHIP, BUT I HAVE BOUGHT ALL OF MY ACCESSORIES FROM YOU.I HAD HEARD GOOD & BAD ABOUT YOUR SERVICE DEPARTMENT, AND UNTIL I HAD MY '05 HARLEY SERVICED BY YOUR DEALERSHIP I DIDN'T KNOW WHO TO BELIEVE. YOUR SERVICE DEPARTMENT IS THE BEST !!! THANKS JIM & RON !! ALSO ANDREA IS SUPER IN ACCESSORIES, AS WELL AS THE GUYS IN PARTS. THANKS AGAIN FOR ALL YOU DO, AND YOU ALL DO IT WELL. "
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By: RANDY MADISON,OH
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By: richard tallahassee,FL
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" Very pleasant experience."
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By: Matthew Twinsburg,OH
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"I would like to thank Mike Evil Irwin very much for his help and understanding of my time frame with my financing and to Josh in finance for his help also on my purchase of my 05 deuce. I will be back in the future for my next Harley from you guys Thanks again Steve"
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By: steve madison,OH
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"We made a 7 hour trip just to come to this deaerlship. Our sales gentleman was great (Evil). Everyone in the dealership just went out of their way to be nice. If we ever decide we need a newer bigger bike we will be back.
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By: LaShea Corydon,IN
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"From the time I first inquired about the Harley I wanted until it got delivered, I had every question answered. I would like to thank April for all of the time and work she did to make it happen. Also to Rob for answering a bunch of my questions, you two really made the sale. I am glad I chose WRHD.
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By: Ed Rock Creek,OH
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"An excellent dealership that cares about the customer not just the bottom line.. from the motor clothes dept to the service dept. i traveled 67 miles to get there with 3 dealers within 25 miles of my home - they are well worth the extra drive."
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By: stew beloit,OH
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"Visited your facility on August 22nd for your benefit. Your organization put on a nice show. Cedar Creek Band put on a great show!"
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By: Anonymous Jefferson,OH
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"Every aspect of our experience was terrific!! The people in every department were customer service minded. there was never a time when we were left wondering what was happening. All the areas of the dealership worked together to make our purchase flow smoothly.Thanks again for all the help and personal attention!!! sincerely, Rudy and Donna Medica"
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By: Rudy Willowick,OH
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"The guys in parts are FABULOUS, extremely helpful and encouraging when I attempt to add accessories and do work myself....Thanks. "
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By: JACQUELINE WILLOUGHBY,OH
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"The bike is great,"My First Harley", Evil in Sales is the best, walked me through every thing. I will be back ,we drove 120 miles and would do it again. I looked at 4 other dealers and chose this one. Thanks to Evil and the staff at WRHD I will ride in Harley style all summer and for years to come!!!!!!!"
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By: karen union city,PA
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"I WAS VISITING YOUR DEALERSHIP WHILE ON VACATION FROM FLORIDA. I WAS IMPRESSED TO SEE THAT YOU SELL YOUR NEW BIKES AT M.S.R.P. WHY DONT ALL DEALERSHIPS DO THAT? I WILL BE AT YOUR DEALERSHIP THIS SPRING TO PURCHASE MY NEW ROAD KING CLASSIC. YOU GUYS ARE GREAT. LARRY"
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By: LARRY FORT MYERS,FL
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"I waited until I was 50 to buy my first Harley. I had wanted one for a long time so it was a very big event in my life. I came in to talk to Bob Lapp since he was recommended to me by two friends. Right from the start Bob was knowledgeable, accommodating, and enthusiastic sharing my exitement. I was very particular on the model and color I wanted so I had to wait about two months to take delivery. During that time Bob regularly checked the status of the production and delivery date of my Road King. Bob called me with updates. Knowing how much I anticipated getting the bike he told me to stop by as often as I liked during my wait so he could answer any questions I might have or even just to chat. Well as it turns out I like looking at Harleys just about as much as riding them. So I was in the store at least once a week to look at, sit on, or ask Bob several questions about the Road King. He always had time for me and made me feel welcome. I consider Bob as one of the many new friends I will make owning my Harley-Davidson motorcycle. I would not hesitate to recommend Bob to anyone. Thanks Bob for the beginning of an exiting adventure.
Kevin Rice
Willoughby, Ohio"
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By: Kevin Willoughby,OH
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"Best buying experience I,ve ever had. The staff is wonderful to work with. Would highly recommend them to any one. "
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By: Norman Ashtabula,OH
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"In 25 years of buying and selling bikes and cars, this is, bar none, the finest dealership I have EVER worked with! I visited for a free BUELL cap, and left with a new BUELL. From my first conversation with Bob in sales, to Josh in F&I, to the ladies at the counter, to Jim and Tom in service, I have never been treated better. Great bikes, great staff, great place to just stop and visit.
Zoli, you've done a great job making Western Reserve the fine establishment it is!
-Michael R. Mekinda
2004 Buell XB12R Firebolt"
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By: Michael Painesville Twp,OH
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"My wife and I were on our anniversary road trip to celebrate our 25th anniversary when we experienced bike problems. We had prepaid most of our trip and were at risk of losing hundreds of dollars if we had to be delayed. I ride a Kawasaki and because this is a Harley dealership I had reservation of how I would be taken care of or even if it could happen because of possible parts problems. The service dept. took care of our problem in less than two hours and got us on the road. The mechanic showed me the problem, explained the possible remedies and assured me that he would do all he could to fix it and send us on the way. No less than 5 other people checked on us, offered refreshments and encouragement. What an awesome crew! Although I may never get to do business with you again, I now have a very high standard to hold others that I do business with too. THANKS. Our trip was a huge success because of you. "
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By: Tim Rock Hill,SC
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" I have owned and ridden Harleys for close to thirty years. I just completed building my custom chopper. My wife and myself went to dealers all over northern ohio, looking for a new dresser. We both know people at other dealers, some for over twenty years. We came to Western Reserve. I had talked to Rob on the phone about inventory. The next day we took the ride, Was introduced to Rob, He went out of His way for us. He is a very cordial person and a true friendly professional sales person. I have recomended friends and family members who are looking for Harley's to Western Reserve HD. Very pleasant atmosphere. The whole staff, Rob,Evil and Josh are a cut above other dealerships and there staff.
Thank You
Dan Rogers"
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By: Dan Parma,OH
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"Dear Western Reserve Harley-Davidson,
I wanted to thank you for the great experience that I have had with Western Reserve.My first visit was for service and I was taken care of by Ron Kirkland.I was very pleased with how I was taken care of.Ron went out of his way to make sure that I was completely happy with everything.
January 2005 I stopped in again to look at the new Road Kings and was greeted by Mike "Evil" Irwin.
Evil took the time to understand my riding style and to be clear about what I was looking for.The key is what I liked and for what type of riding I do.I'm now the happy owner of a new 2005 Road King Classic.
The next super customer experience was with Dean Harley.When Dean and myself completed our meeting we added over $2,300.00 worth of upgrades.
Thanks again for having a great staff that understands what true customer service is.
Best regards
Chris"
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By: Chris Mentor,OH
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"The experience, however just getting started was one of the finest I have ever been invovled with. Having over 35 years retail experience; I can appreciate the professional attitude not only by my sales person (Mike "Evil" Irwin), and also to the guys in the parts dept., Jim Pasko in the service dept; even the girls in the apparrel dept. Having talked with other HD dealers, Western Reserve has got the bar set way above them. "
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By: ART GATES MILLS,OH
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"I've been coming in for over a year to just dream of owning
a springer soft tail every time i entered the store your staff treated me as if i was the most important person in the store that day. Well finally on Jan. 26 2005 i bought a beautiful 2004 springer soft tail the experience was great the way "Evil" walked me through the dealership to meet every person involved in the sale service and accessory dept HURRY UP SUMMER I WANNA RIDE"
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By: kerry willoughby,PA
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"I was looking for a very clean used Road King Classic and found a 2001 listed on the Harley website. It linked me to Western Reserve's home page which is one of the best Harley dealership sites. When I called for more info I talked to Evil who was extremely helpful. I drove 3 1/2 hours down to check out the Road King, it was better than I expected. Evil advise me on the stage 2 upgrade and the entire staff at Western Reserve are helpful, friendly and just great people to deal with. I can't wait for Spring to ride my Concord Purple Road King Classic.
Thanks to all at Western Reserve
Randy Schulz
Clinton Twp MI"
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By: Randy Clinton Twp,MI
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"I only went to look. I was wary of the place because of the old "Great Lakes" reputation. Everyone was great, returned phone calls when they said they would and treated me well. It's not the same place. Evil was very helpful and I have recommended them to my friends. "
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By: Ed Madison,OH
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"MY FIRST VISIT TO WESTERN RESERVE WAS DURING A CHAPTER MEETING. IT WAS EXCITING TO SEE SO MANY FRIENDLY PEOPLE, ALL WITH THE SAME INTERESTS. I MET BOB LAPP THAT NIGHT AND HE WALKED ME THROUGH THE DIFFERENT MOTORCYCLES, ALLOWING ME TO MAKE MY OWN COMPARISONS. MR. LAPP HAS AN ABUNDANCE OF KNOWLEDGE AND IS HAPPY AND WILLING TO SHARE IT. IT HAS BEEN OVER TWENTY YEARS SINCE I'VE OWNED A MOTORCYCLE AND THIS IS MY FIRST EXPERIENCE WITH HARLEY DAVIDSON.
THE ENTHUSIASM OF MR. LAPP AND THE STAFF AT WESTERN RESERVE IS CONTAGIOUS AND I'M HAPPY TO BE PART OF THE HARLEY FAMILY NOW. THANK YOU."
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By: MARK CHESTERLAND,OH
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"the salesman (bob) actually drove to my place of employment (cleveland clinic foundation) so i could sign the papers, because my work schedule was getting in the way of getting to the dealership during business hours. he also arranged to hold my bike (GORGEOUS 2001 FATBOY WITH FLIP PAINT JOB) until my down payment came in!! my only regret was waiting so late in the season to experience the awesome feeling of riding/owning my own bike!!"
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By: susan huntsburg,OH
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"My husband bought his bike in Feb and since then your dealership is like a second home to us (well mostly him since he seems to be up there almost weekly buying something)! Your staff is to be commended on their superior service-especially Evil and Andrea. We feel like family.
We refer you guys to everyone. Keep up the great job and send my husband home already!! "
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By: ellie willoughby,OH
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WE BUY USED BIKES!
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sales@wrhd.com 
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